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| October 6, 2009, 3:36 pm |
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| Author |
KDL-40S5100 intermittent audio dropout |
shinji257
Rank: Sony Fan
Joined: Nov 02, 2009
Posts: 4
From: Newburg, PA, USA
 |  Posted: 2009-11-02 12:01
Since I have gotten my TV (June 2009) I have had intermittent audio dropout on HDMI connections. I can be watching TV or playing my game normally and all of a sudden it will start going in and out. After about 2 minutes of that it drops entirely. Turning off and on the TV as well as changing the channel gets the audio back but it is quite annoying. I have already applied the ER4.11-E2 firmware update that was supposed to correct this.
I have not talked to sony support yet or replaced my HDMI cables (that is next) but I have the same issue on a Dish Network VIP722 Satellite Receiver, XBox 360, and P-7805u Gateway Laptop when connected via HDMI.
The issue cannot be readily reproduced so any fix is done on a "wait and see" approach method.
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jehill
Premium Member
Rank: Sony Senior Advisor
Joined: Mar 13, 2003
Posts: 11039
From: Sewell, NJ
 | Posted: 2009-11-04 10:19
Welcome to Agoraquest! Humm! That's weird. Sony lists service bulletin E41937474 - Audio Intermittent, but I received an error message when I tried to bring it up. It probably refers to the the software update that you installed.
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shinji257
Rank: Sony Fan
Joined: Nov 02, 2009
Posts: 4
From: Newburg, PA, USA
| Posted: 2009-11-06 20:40
Here is the link to the update that I got but I have yet to try replacing the HDMI cables. I'll take care of it when I get a chance.
http://esupport.sony.com/US/perl/swu-download.pl?mdl=KDL40S5100&upd_id=4776&os_id=25
EDIT:
Here is the link to the HDMI cables that I got currently: http://www.amazon.com/gp/product/B0019EHU8G/ref=ox_ya_oh_product
I guess I should of wondered why $60 cables were dropped to $10.
Here are the ones I am getting now: http://www.amazon.com/gp/product/B001OC6DCW/ref=ox_ya_oh_product
Cables to go is a well known cable manufacturer. They tend to make reliable cables for any application in my own personal experience.
[ This message was edited by: shinji257 on 2009-11-06 21:12 ]
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studranger
Premium Member
Rank: Sony Enthusiant
Joined: Aug 15, 2004
Posts: 41
From:
| Posted: 2009-11-07 22:25
i too exp this-i hit pause on my cable remote for a second and hit play and the audio returns--also the chan change freezes at times--anyone else?this tv(the kdl40v5100 and others) are truly FKD UP!!
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shinji257
Rank: Sony Fan
Joined: Nov 02, 2009
Posts: 4
From: Newburg, PA, USA
| Posted: 2009-11-08 01:12
Well if the new hdmi cables don't do it then I'll probably end up giving sony a nice little talk. If they can't do anything about it I always have geeksquad to get on it as well.
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shinji257
Rank: Sony Fan
Joined: Nov 02, 2009
Posts: 4
From: Newburg, PA, USA
| Posted: 2009-11-13 17:57
I received in a set of new HDMI cables today. I have already noticed the disappearance of the one video issue so over the next week I will be looking for the audio to pop it's head.
EDIT: Well the issue didn't go away with the new cables so I am ringing up Sony tomorrow on this. I got my first instance of the issue today.
[ This message was edited by: shinji257 on 2009-11-19 21:52 ]
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