| Author |
Sony DCR DVD505 touch screen buttons no longer working |
lg69hydros
Rank: Sony Fan
Joined: Oct 24, 2008
Posts: 4
From: everett washington
 |  Posted: 2008-10-24 16:43
I bought a Sony DCR DVD505 camcorder. actually about 14 months ago and sure enough, out of warranty..I now have a problem. The touch screen buttons are no longer responding to touch. Now, since everything you do is thru thoses buttons i cant even download pic i have taken to my computer. Called sony and all they do is read whats on the troubleshooting pages in the maual. nothig has worked so far. Has anyone else had thisproblem and fixed it without sending it to texas for repair?? Has anyone had to send it off and what did they charge?...Help!!! The cam works fine otherwise
Thanks
Larry
 
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jttar
Moderator
Premium Member
Rank: Sony Master
Joined: Feb 28, 2003
Posts: 7651
From: Chicago, USA
 |  Posted: 2008-10-25 00:43
lg69hydros,
Greetings and welcome.
The exact same thing happened to my DCR DVD505 about a year ago. After trying everything possible I brought it in for repairs. Fortunately, I had purchased an extended warranty policy from the place of purchase. After a quick check they ended up sending it to Laredo Texas for repairs.
The cause of the problem was broken hair like wires that bend back and forth each time you open and close the LCD screen. Sony's solution was to replace the entire touch screen. It took approximately 3 weeks to get my camcorder back. Because it was covered under warranty I never saw what the cost of repairs was.
It was strange when the problem occured. The camcorder worked fine one day and the next time I went to use it (naturally a wedding) the touch screen would not respond. It is my understanding that the wires are so fine that they are impossible to repair and that is why the entire screen is replaced with the attached wire loom.
Joe
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lg69hydros
Rank: Sony Fan
Joined: Oct 24, 2008
Posts: 4
From: everett washington
| Posted: 2008-10-28 12:25
Thanks Joe
I was affraid of that..however, if its just a ribbon band that seems easy to be able to fix..did they replace the screen or just the connertion from the screen tot he body of the cam?
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jttar
Moderator
Premium Member
Rank: Sony Master
Joined: Feb 28, 2003
Posts: 7651
From: Chicago, USA
| Posted: 2008-10-28 21:02
Larry,
Sony replaced the entire touch screen which comes with a new ribbon cable. They told me that the wires are thin as hairs and not serviceable. In my case I was still unde an extended warranty so that was fine with me.
I hope that the replacement lasts longer than the original. I am the only user and always very careful with my camcorder and never have been rough with opening or closing the screen.
If your camcorder is out of warranty I suppose that you couldn't hurt anything by trying to service the wires yourself. Worse case senario is that you have to send it to Laredo for repairs. It might be the case that it is not cost effective for Sony to repair the wires and so they just "slap" on a new screen.
Please do post back with your progress. I will watch this thread.
Best of luck,
Joe
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jttar
Moderator
Premium Member
Rank: Sony Master
Joined: Feb 28, 2003
Posts: 7651
From: Chicago, USA
| Posted: 2008-11-16 00:43
Larry,
Any update on your DCR DVD505? Any luck with repairing the touch screen wires?
Joe
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lg69hydros
Rank: Sony Fan
Joined: Oct 24, 2008
Posts: 4
From: everett washington
| Posted: 2008-11-20 13:54
hi joe..i have not sent it bakc yet..was going to attempt to buy another one that was not worig for different reasons and then try to take the broken one apart and see how it works..i just havent done it yet....i will let you know soon as i think now im droping it off to best buy and send it to texas for repair
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jttar
Moderator
Premium Member
Rank: Sony Master
Joined: Feb 28, 2003
Posts: 7651
From: Chicago, USA
| Posted: 2008-11-22 23:24
Larry,
Thanks for the update. Hopefully you can get this fantastic video camera back up and flying soon. I will watch for your progress on this thread.
Joe
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ekram911
Rank: Sony Fan
Joined: Jan 13, 2009
Posts: 1
From:
| Posted: 2009-01-13 18:47
Dear Larry,
I also faced the same two year back! I thought as Joe guessed. And I took the risk
Yes, I solved this!
But you have to be very careful!
In my case, when it was not waorking, I opend only the LCD screen part and carefully put
thick paper at the below part where all connection come (at the bottom of the screen).
It mean a thick paper is puttet under the carbon connections.
I screwed back all I opened earlier!
One thing to mention that I turned the cam on when ever I was doing work with that!
Thats all!
It is woring for years! and I am happy to let you know because I also was searching on
websites to get it solved. At last I took the resk, and got success!
Hope for the best!
-Ekram, from Bangladesh
[ This message was edited by: ekram911 on 2009-01-13 18:47 ]
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Maxxwire
Moderator
Premium Member
Rank: Sony Adept
Joined: Aug 29, 2002
Posts: 22042
From: Portland, Oregon - USA
 | Posted: 2009-01-13 19:06
Ekram- Welcome to Agoraquest and thank you so much for taking the time to share your clever solution to this problem with us!
~Maxx~
-----------------
A Satisfied Sony Fan Since 1974!
Explore The New Sony MaxxPix
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lg69hydros
Rank: Sony Fan
Joined: Oct 24, 2008
Posts: 4
From: everett washington
| Posted: 2009-01-13 19:30
hi Ekram
so what does adding the paper do? Was it a matter of the contacts no longer made contact and the paper took up the space necessary to make it work?
On 2009-01-13 19:06, Maxxwire wrote:
Ekram- Welcome to Agoraquest and thank you so much for taking the time to share your clever solution to this problem with us!
~Maxx~
-----------------
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jttar
Moderator
Premium Member
Rank: Sony Master
Joined: Feb 28, 2003
Posts: 7651
From: Chicago, USA
| Posted: 2009-01-14 22:17
Ekram,
Greetings and welcome!
Thank you for taking the time to join and share with us how you repaired your touch screen.
I realize that you are from Bangladesh and some words may be different in the translation but would you give a more detailed explanation of where you installed the thick paper and how it corrected the problem of the touch screen not responding.
Thanks,
Joe
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sipogiako
Rank: Sony Fan
Joined: Mar 23, 2009
Posts: 2
From:
|  Posted: 2009-03-23 21:51
On 2009-01-13 18:47, ekram911 wrote:
Dear Larry,
I also faced the same two year back! I thought as Joe guessed. And I took the risk
Yes, I solved this!
But you have to be very careful!
In my case, when it was not waorking, I opend only the LCD screen part and carefully put
thick paper at the below part where all connection come (at the bottom of the screen).
It mean a thick paper is puttet under the carbon connections.
I screwed back all I opened earlier!
One thing to mention that I turned the cam on when ever I was doing work with that!
Thats all!
It is woring for years! and I am happy to let you know because I also was searching on
websites to get it solved. At last I took the resk, and got success!
Hope for the best!
-Ekram, from Bangladesh
[ This message was edited by: ekram911 on 2009-01-13 18:47 ]
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sipogiako
Rank: Sony Fan
Joined: Mar 23, 2009
Posts: 2
From:
| Posted: 2009-03-23 21:55
Thanks EKRAM for that good idea. it's solve my problem.
it really works.
sipogiako.
from downunder
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jttar
Moderator
Premium Member
Rank: Sony Master
Joined: Feb 28, 2003
Posts: 7651
From: Chicago, USA
| Posted: 2009-03-23 23:50
sipogiako,
Greetings and welcome!
Thank you for confirming EKRAM's suggestion on how to repair the touch screen problem. Can you post a step by step procedure. Pictures would be a bonus.
Joe
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viscor
Rank: Sony Fan
Joined: Jun 20, 2009
Posts: 1
From:
| Posted: 2009-06-20 00:25
My DCR-DVD505 just encountered the same issue. I removed that back panel of the LCD screen but I'm not sure into what spot you slipped the paper.
I would be eternally grateful for some more detailed information. The cost to fix the camera is approximately the same as the cost to purchase it new in the box on eBay.
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