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| October 6, 2009, 3:36 pm |
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Sony Recalls/Firmware/Warranty Alerts
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| | Alert Title: | Important Information regarding 2007 Model Year 52 | | Date Alerted: | 10-21-2008 | | Expiration Date: | January 31, 2009 | | Model(s) Affected: | U.S. Models: KDL-52XBR4, KDL-52W3000
Canada Models: KDL-52XBR4, KDL-52XBR5, KDL-52W3000, KDL-52WL130 | | Related Threads: |
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| | Alert Description: |
It has come to our attention that a limited number of 52" BRAVIAź LCD televisions (models listed above), after a short period of operating time, might exhibit a vertical line or other fixed pattern on the LCD panel viewable when the TV is turned Off (in Standby). The cause of this issue is unique, and photo examples can be seen here:
As part of our commitment to quality, Sony is announcing that for any owner of these model televisions who paid out-of pocket expenses on or before November 30, 2008 for an estimate or repair service to replace the LCD Panel for this specific issue, Sony will reimburse the customer by mail for his/her parts and labor expenses. To receive reimbursement, please completely follow the directions on the claim form for reimbursement; all claims must be postmarked by January 31, 2009. See the claim form for complete terms and conditions.
In addition, for any customer who later experiences this specific issue on one of the affected models, Sony will cover the cost of the LCD panel replacement (parts and labor) at no charge through 18 months from the original date of purchase. All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.
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